Shipping & Delivery Policy
Shipping & Delivery Policy
This Shipping & Delivery Policy applies to all orders placed through the Qavlin website (**qavlin.com**) for **Card Slider™** and any other products we may offer.
**Qavlin** is owned and operated by **FLOWWALKER LLC**, a company registered in the United States.
Business address: **1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, USA**.
Contact email: **support@qavlin.com**.
By placing an order on qavlin.com, you agree to the terms described below.
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## 1. Order Processing Time
We aim to process all orders as quickly as possible.
- **Processing time:** Typically **1–3 business days** after your order is placed.
- Orders are processed from **Monday to Friday**, excluding public holidays.
- During peak periods (holiday seasons, promotions, high demand), processing times may be slightly longer.
Once your order is processed and handed over to the shipping carrier, you will receive a **shipping confirmation email** with tracking information (if tracking is available for your destination).
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## 2. Shipping Destinations
We currently ship to many countries worldwide, including (but not limited to):
- **North America:** United States, Canada
- **Europe:** United Kingdom, EU member countries
- **Oceania:** Australia, New Zealand
- **Other regions:** Selected countries worldwide where our carriers operate
If your country is not available at checkout, it means we do not currently ship there.
We do **not** ship to sanctioned or restricted countries in accordance with applicable export and compliance regulations.
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## 3. Estimated Delivery Times
Delivery times depend on your location and the shipping method available for your destination.
Estimated delivery times (after your order is processed):
- **United States, Canada, United Kingdom, European Union:**
**7–15 business days**
- **Australia, New Zealand and other major international destinations:**
**10–20 business days**
These are **estimated time frames only** and are not guaranteed. Delays can occur due to factors outside our control, such as:
- Customs inspections
- Local postal service delays
- Weather conditions
- High seasonal volume (e.g., Black Friday, Christmas)
We are not responsible for delivery delays caused solely by the carrier, customs or events beyond our control, but we will always do our best to assist you if there is an issue.
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## 4. Shipping Methods & Fees
Shipping methods and fees are calculated and displayed at checkout based on:
- Your delivery address
- Available shipping options for your country
- Any active promotions (e.g. free shipping offers)
You will see the **exact shipping cost** and **total order amount** before completing your purchase.
From time to time, we may offer **free or discounted shipping** as part of promotions. Any such offer will be clearly indicated on the product page or at checkout.
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## 5. Order Tracking
For most destinations, we provide **tracking** for Card Slider™ orders.
- Once your order has shipped, you will receive a **shipping confirmation email** containing your tracking number and/or tracking link (if available for your destination).
- It may take **24–72 hours** for tracking information to update after the order has been shipped.
If you have not received a shipping confirmation after 5 business days, or if your tracking link is not updating, please contact us at **support@qavlin.com** with your order number.
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## 6. Customs, Duties & Taxes
International orders may be subject to **import duties, customs fees, taxes, or other charges** imposed by your local customs authority or postal service.
- These charges are **not included** in our product prices or shipping fees.
- The customer is **responsible** for paying any applicable customs duties, taxes or import fees.
- We are unable to mark orders as “gifts” or reduce the declared value on customs documents.
Please contact your local customs office for more information about possible fees before placing your order.
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## 7. Incorrect Address or Unreachable Recipient
Please ensure that your **shipping address is complete and accurate** at the time of purchase.
We are not responsible for:
- Orders that cannot be delivered due to **incorrect, incomplete or outdated shipping addresses** provided by the customer.
- Orders that cannot be delivered because the **recipient is unavailable** or does not pick up the package from the local post office or pickup point.
In such cases:
- The package may be returned to us or disposed of by the carrier, depending on local policies.
- If the parcel is returned to us and is still in good condition, we may offer to reship it (additional shipping fees may apply) or provide a partial refund, excluding the original shipping cost.
- If the parcel is not returned to us, we may not be able to issue a refund.
If you notice a mistake in your address right after placing your order, please contact us immediately at **support@qavlin.com**. If your order has not been shipped yet, we will do our best to correct the address.
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## 8. Lost, Delayed or Stolen Packages
While most shipments arrive within the estimated time frames, rare issues can happen.
### Delayed shipments
If your order appears delayed based on the tracking information:
- Please wait a few extra business days, as many delays resolve themselves once the parcel clears customs or moves through local logistics.
- If there is no update for an extended period, contact us at **support@qavlin.com** with your order number and tracking details.
### Lost or missing packages
A package may be considered “lost” when:
- There has been **no tracking update for an extended period**, and
- The carrier confirms that the parcel cannot be located.
In such cases, we will work with the carrier to investigate.
If the package is confirmed lost, we will offer one of the following:
- A **replacement shipment**, or
- A **refund**, depending on product availability and your preference.
### Marked as “delivered” but not received
If the tracking shows “delivered” but you did not receive the package:
1. Check with neighbors, household members or your building reception.
2. Check any alternate delivery locations (parcel lockers, local post office, etc.).
3. Wait 1–2 business days, as some carriers may mark packages as delivered slightly early.
If the package still cannot be found, contact us at **support@qavlin.com**. We will assist you in contacting the carrier, but please note that we are not responsible for packages confirmed as delivered to the address provided at checkout.
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## 9. Split Shipments
In some cases, if you order multiple items, your order may be **shipped in separate packages**, depending on stock and warehouse locations.
If your order is split into multiple shipments:
- You may receive **more than one tracking number**.
- Delivery dates for each package may differ slightly.
You will not be charged additional shipping fees beyond what was shown at checkout for the original order.
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## 10. Changes to This Shipping & Delivery Policy
We may update or modify this Shipping & Delivery Policy from time to time to reflect changes in our practices, carriers, or legal requirements.
Any changes will be posted on this page with an updated effective date.
Your continued use of qavlin.com and placement of orders after any changes are posted means you accept the revised policy.
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## 11. Contact Information
If you have any questions about shipping, delivery times, or your specific order, please contact us:
📧 Email: **support@qavlin.com**
🌐 Website: **https://qavlin.com**
Operated by **FLOWWALKER LLC** – Business address:
**1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, USA**