Refund & Return Policy
Refund & Return Policy
This Refund & Return Policy applies to all purchases made through the Qavlin website (**qavlin.com**).
**Qavlin** is owned and operated by **FLOWWALKER LLC**, a company registered in the United States.
Business address: **1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, USA**.
We want you to be happy with your **Card Slider™**.
If something is not right, please read the policy below and contact us so we can help.
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### 1. Return Window
You can request a return within **30 days** from the date your order is marked as delivered.
To be eligible for a return:
- The product must be in **good, usable condition**, without severe damage caused by misuse or improper handling.
- The product should include all original parts and accessories, if requested.
- You must provide **proof of purchase** (order confirmation email or order number).
If more than 30 days have passed since your delivery date, we may not be able to offer a refund or exchange.
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### 2. Damaged, Defective or Wrong Item
Please inspect your order as soon as you receive it.
If your **Card Slider™** arrives **damaged, defective, or incorrect**:
1. Contact us within **7 days** of delivery at **support@qavlin.com**.
2. Include the following:
- Your full name
- Order number
- Clear photos or a short video showing the problem
3. Our support team will review your case and let you know the next steps.
If the issue is confirmed, we will offer:
- A **free replacement**, or
- A **full or partial refund**, depending on the situation.
For approved defective or wrong items, we cover return shipping costs (if a physical return is required).
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### 3. Change of Mind / Not Satisfied
If you change your mind or feel the product is not suitable for you (but it is not defective):
- You may request a return within **30 days of delivery**, subject to approval.
- The item must be in **clean, undamaged, and resellable condition**.
- The customer is responsible for **all return shipping costs** in this case.
- We recommend using a **trackable shipping service**, as we are not responsible for lost return shipments.
**Note:** Please do not send any returns to our registered business address without contacting us first. We will provide the correct return instructions (and return address if needed) by email.
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
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### 4. Non-Returnable or Partially Refundable Situations
We may refuse a refund or offer only a partial refund if:
- The product shows **significant signs of misuse**, abuse, or intentional damage.
- The product is returned **dirty, heavily scratched, or broken** due to improper use.
- The return request is made **after the 30-day window**.
- The product is returned without contacting us first or without proof of purchase.
Shipping costs (original shipping fees) are **non-refundable**, except where required by law or in special cases we approve.
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### 5. Refund Method & Timing
If your return is approved:
- Refunds are issued to your **original method of payment** (for example, the card used at checkout).
- Processing time may take **5–10 business days** after we approve the refund, depending on your bank or card provider.
If you have not received your refund after this period:
1. Check your bank account again.
2. Contact your credit card company or bank, as it may take additional time before your refund is officially posted.
3. If you still have not received the refund, please contact us at **support@qavlin.com**.
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### 6. Order Cancellations & Changes
If you want to **cancel or modify** your order, please contact us as soon as possible at **support@qavlin.com** with your order number.
- If the order has **not been processed or shipped yet**, we will do our best to cancel or update it and issue a full refund if applicable.
- If the order has already been shipped, the request will be treated as a **return** under this policy.
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### 7. Chargebacks & Disputes
If you experience an issue with your order, please contact us first at **support@qavlin.com**.
Filing a chargeback with your bank or card issuer without contacting us may delay the resolution of your case.
We are committed to solving problems quickly and fairly for our customers.
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### 8. Contact Information
If you have any questions about this Refund & Return Policy or need help with your order, please contact us:
📧 Email: **support@qavlin.com**
🌐 Website: **https://qavlin.com**
🏢 Business address: **1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, USA**
Operated by **FLOWWALKER LLC** (United States).